We aim to deliver a smooth and efficient shipping experience for our customers.
*Order Processing:** We appreciate your order and are eager to begin processing it as soon as we receive it. Our dedicated team will ensure that all items are carefully packaged and prepared for shipment.
**Shipping Timeframe:** We are committed to timely delivery and aim to ship all orders within 3 business days of receipt.
**Tracking Information:** To keep you updated on your shipment's progress, we will provide you with a tracking number. This feature allows you to monitor your package's journey until it arrives at your doorstep.
**Shipping Costs:** Shipping costs will vary based on the weight, size, and destination of your order. These charges will be calculated and clearly displayed during the checkout process. Please keep in mind that any additional customs fees or taxes required by your country's regulations will be the responsibility of the customer.
**International Shipping:** We are pleased to offer international shipping to customers around the globe. However, please note that international shipments may experience customs inspections and delays, which are factors we cannot control.
**Delivery Time:** Delivery times will depend on the destination. We strive to deliver on schedule, but unanticipated circumstances such as weather conditions or logistical challenges may occasionally cause slight delays. We appreciate your understanding in these instances.
**Pre-Ordered Products:** For customers interested in pre-ordered products, please note that these items may require additional processing time of 4 to 8 weeks. Additionally, pre-ordered products cannot be refunded. Once you place a pre-order, the purchase is considered final and cannot be changed or canceled. We thank you for your understanding and support!*
We are dedicated to delivering an exceptional shopping experience for our customers. Our return policy, outlined below, reflects our commitment to your satisfaction.
**30-Day Return Policy with 10% Restocking & transaction fee. **
We want you to be completely satisfied with your online purchase. If you need to return an item, you can do so within 30 days from the date of purchase. Items must be in their original condition, unused, and in the original packaging to qualify for a return.
If you wish to cancel your order, please inform us in writing within 14 days of receiving the products. Include your name, order number, phone number, and email address. You can then return the products to the address provided below through a post office, making sure to obtain proof of delivery. Please contact our Customer Service Team before returning any products.
Please be aware that a 10% restocking fee will apply to all returned items.
**Constructive Return Policy Overview**
At our company, we strive to ensure your satisfaction with every purchase. We understand that sometimes you might need to exchange a product for a different size, color, or style. To help you navigate our return and exchange process, here is an overview of our policy:
**Return Shipping Costs:**
As part of our commitment to transparency, please note that customers are responsible for the cost of return postage. We highly recommend using a trackable shipping method to ensure that your item safely arrives at our facility.
**Return Eligibility:**
To make the returning process smooth, please ensure that the item is in its original condition—unused and with all tags and packaging intact. This way, we can provide a prompt return or exchange. Keep in mind that we may not be able to accept returns for items that do not meet these standards or if they are damaged during return shipping.
**How to Initiate a Return or Exchange:**
If you need to start a return or exchange, we encourage you to reach out to our customer service team. When you contact us, please provide your order details along with the reason for the return. Our team is ready to guide you through the next steps to ensure your experience is straightforward and hassle-free.
**Processing Time:**
After we receive the returned item, our team will conduct a quick inspection to confirm it meets the eligibility criteria. Once approved, we will process your exchange or refund as swiftly as possible.
**Keeping You Informed:**
We value communication, so please be aware that our return policy may evolve over time. Any changes will be shared through our website and customer service channels to keep you informed.
**Handling Damaged or Defective Items:**
If you receive a damaged or defective item, please let us know right away. We are committed to resolving such issues effectively and will gladly offer you a full refund at no additional cost.
If you need to contact us regarding any breakages or damages, please kindly include a video of the issue to help our team assist you more effectively. We appreciate your understanding and cooperation, and we are committed to ensuring a smooth return process for you. Your satisfaction is our priority!
We believe that every interaction with our customers is important and welcome any questions or concerns you may have regarding our return policy. Your satisfaction is our priority!
To initiate your return, please send the items to the address below via a post office and ensure you obtain proof of delivery. For a smooth process, we encourage you to contact our Customer Service Team before sending your return.
Return Address:
Import Pottery (Thailaneld) Ltd.
308 Soi Watchaengwattana 15/1,
Chaengwattana Rd.,
Khet Lak Si,
Bangkok 10210
Tel: 065415612
Tel: 0841285177
Email: info@importpotterythailand.com
You can also reach us directly through our
Line ID: @importltd or by scanning
Thank you for choosing us! Your satisfaction is important to us.
Import Pottery (Thailand) co., Ltd.
