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PORTMEIRION SPODE PIMPERNEL

Term & Condition

  • **Product Description and Pricing**


    We take great care to ensure that all details, descriptions, and prices of products listed on our access points are accurate at the moment the information is entered into our system. While we consistently strive to keep our access points updated, please be aware that product information may not always reflect the current status at the time you place your order.

    The images of our products are provided for illustrative purposes only. We are dedicated to displaying colors as accurately as possible; however, we cannot guarantee that your device (computer, tablet, or mobile phone) will depict those colors exactly as they appear in reality. Therefore, there may be slight variations between the products you receive and the images shown.

    Our extensive range of products is readily available through our access points. Despite our meticulous efforts, there may be occasional instances of incorrect pricing. We will not confirm the price of a product until your order has been accepted. In the event that we identify a pricing error for a product you have ordered, we will promptly inform you and offer you the choice to proceed with the purchase at the correct price or to cancel your order. Your order will not be processed until we receive your instructions. If we are unable to contact you using the details provided during the order process, we will treat the order as canceled and notify you in writing. We are not required to fulfill any orders at the incorrect price.

    Please note that prices for our products may change from time to time; however, any changes will not affect orders that we have already confirmed with a Dispatch Confirmation.

    The price of a product does not include VAT (where applicable) at the current rate of 7% in Thailand, which will be added at checkout. If the VAT rate changes between the date of your order and the delivery date, we will adjust the VAT amount you pay, unless you have already fully paid for the products before the VAT change takes effect.

    Additionally, the price of a product does not cover delivery charges, which will be your responsibility in addition to the product price. Our delivery charges are clearly outlined in these terms and will be communicated to you during the ordering process before you finalize your order.

  • Payment

For all online purchases, we rely on the services of a payment provider. In Thailand, our trusted partner for payment processing is also Stripe. Stripe is widely recognized for its secure and efficient payment solutions, ensuring that your online transactions with us are safe and protected. By working with Stripe, we aim to offer you a seamless payment experience when making purchases on our platform . Click here for further information on Stripe's security policy 

  • Value Added Tax (VAT) 7%

At Import Pottery in Thailand, we are committed to transparency in our pricing for our customers. Please note that the prices listed for our products do not include the 7% Value Added Tax (VAT) applicable in Thailand. We aim to communicate this clearly to prevent any confusion or misunderstanding about the total cost of our products.

We also recognize the importance of VAT invoices for business purposes. Therefore, we are happy to inform you that we can provide VAT invoices upon request. This allows our customers to claim VAT refunds or fulfill other relevant requirements.

If you need a VAT invoice for your purchase, please contact our customer service team. They will be glad to assist you in obtaining the necessary documentation.

We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns regarding our pricing policy or the provision of VAT invoices, please do not hesitate to reach out to us.

For more information about VAT in Thailand, click here.At Import Pottery in Thailand, we prioritize transparency in our pricing to ensure a positive experience for our customers. We want to inform you that the prices displayed for our products do not include the 7% Value Added Tax (VAT) mandated in Thailand. By sharing this information, we hope to clarify any potential questions regarding the total cost of your purchases.

Understanding the significance of VAT invoices for business operations, we are pleased to offer VAT invoices upon request. This service will help our customers easily claim VAT refunds and meet any related requirements.

If you would like to receive a VAT invoice for your purchase, please reach out to our dedicated customer service team. They are ready and eager to assist you in obtaining the necessary documentation.

We greatly appreciate your understanding and cooperation on this matter. Should you have any further questions or concerns about our pricing policy or VAT invoice provision, please feel free to contact us.

For additional information about VAT in Thailand, click here .

  • Promotional Discount

Our promotional discounts and offers are designed for purchases made through the Access Points or via telephone orders, unless stated otherwise. Please note that these discounts are not combinable with other offers and cannot be applied to previous purchases. Additionally, they are not valid for use in our retail locations or any physical stores.

Each promotional discount or offer comes with its own specific terms and conditions, which will be clearly displayed at the Access Points for your convenience.

It's important to note that certain items may be excluded from further discounts. A detailed list of these excluded items will be provided alongside the promotional offer details. .

  • Availability of Products

We are pleased to inform you that most of our products are in stock and ready for immediate shipping. For those items that are available for pre-order, please allow a processing time of 4-8 weeks. Thank you for your patience and understanding!


  • Pre-Order Policy

Please be aware that pre-ordered items are non-refundable. Once you finalize a pre-order, it is important to note that the purchase cannot be altered or canceled. We appreciate your understanding, and if you have any questions, feel free to reach out for assistance.

  • Order Processing

We are committed to processing and shipping all orders efficiently and without delay. While we strive to meet your expectations, please bear in mind that occasional delays may occur during peak seasons or due to unforeseen circumstances. Thank you for your understanding.

  • Shipping

.We are pleased to offer shipping services to a variety of locations. Please note that shipping fees may apply, and customers are responsible for any customs duties or taxes associated with shipments outside of Thailand. We appreciate your understanding and are here to assist you with any questions regarding the shipping process.

  • Returns and Exchanges

    • We're pleased to offer returns and exchanges for products that meet our return policy guidelines. If you are eligible, we can issue a credit note for your convenience. For more information on which products can be returned and details on the return process, please look at our shipping and return policy . Customer Support

    Our customer support team is here to assist you with any inquiries or concerns.
    Please contact us via email at info@importpotterythailand.com or LINE ID . @importltd

  • Privacy

We are committed to respecting your privacy and managing your personal information in full compliance with applicable data protection laws.

**Amendments**
We retain the right to make necessary changes or updates to these terms and conditions. Any modifications will be effective immediately upon being posted on our website.

By using our service, you confidently agree to comply with these terms a
nd conditions. We encourage you to read them carefully before placing an order or utilizing our services.

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